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FAQ
Do I need an account to place an order?
Yes, an account is required to complete an order. Having an account will allow you to keep track of your order history, and save your address and contact information for quick reordering.
I forgot my password, how do I log in?
1. Click on the login button
2. Click forgot password and enter your email address
3. You will receive an email including the link to reset your password
4. Set up your password new password and you’ll be able to log in
How do I place an order?
Create or log in to your account and choose the item, add the quantity add the item to your cart and you can proceed to check out.
What payment methods are accepted
We accept debit and credit cards from Visa, MasterCard, Discover, or American Express.
What shipping methods are available?
At this moment we only accept local shipping and we ship using UPS ground
How can I return a product?
Our return policy is within 30 days from the original purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it and it must be in its original packing.
You will be responsible for paying for your own shipping costs for returning your item. For more details visit Return & Refund Policy
I received the wrong item. What do I do?
We strive to ensure your order arrives perfectly, but if you experience any issues, damage, wrong or missing item please contact us right away at accounts@stellarpayments.com or call 305-398-7581.